Privacy Policy

Depending on how you use Skoopar, we may handle:

• Account information — your name, email address, phone number, and login details.
• Addresses and pickup details — pickup addresses, unit numbers, pickup instructions, pickup dates and windows, and package details such as retailer, carrier, and size.
• Return labels and photos — labels you upload, and photos taken as proof of pickup and drop-off.
• Payment-related information — payments are processed by our payment provider, Stripe. Skoopar receives limited details such as the card brand, last four digits, and payment status, not your full card number.
• Communications — messages you send us, for example through our contact form.
• Driver information — for people who apply to drive: identity and contact details, date of birth, home address, driver's license, vehicle, registration and insurance details, uploaded documents and photos, background- and driving-check authorizations and results, tax information, payout details, and location while online in the Driver app.

• Driver app. The Skoopar Driver app uses your device's location only while the app is open, never in the background. While you're online, it sends your position to Skoopar about every 15 seconds so we can show route distances and arrival times, dispatch routes, and respond to safety alerts. We keep only your most recent position, and delete it after you've been offline for 24 hours.
• What customers see. A customer sees their driver's live location, first name and vehicle only once their pickup is the driver's next stop, and only until the package is collected.
• Customer app. The Skoopar app doesn't collect your device's location. We convert the pickup address you enter into map coordinates to plan routes.

• To schedule, carry out, and track pickups and drop-offs.
• To take payments and pay drivers.
• To send updates about your returns and respond to support requests.
• To review driver applications and keep customers and packages safe.
• To meet legal, tax, and reporting obligations.

We share information only as needed to provide the service, for example:

• With your driver — the pickup address, instructions, and package details for your return.
• With service providers that run parts of Skoopar on our behalf:
  • Stripe — customer payments, refunds, and driver payouts and tax forms.
  • Google Firebase — sign-in, database, and file storage.
  • Vercel — website and server hosting.
  • Twilio — text messages, and the Skoopar phone number that connects customers and drivers without sharing either person's real number.
  • Resend — email delivery.
  • Expo — push notifications in the Driver app.
  • Mapping services (the U.S. Census Bureau geocoder, Google Maps Platform, and an OpenStreetMap-based routing service) — turning addresses into map locations and planning driving routes.
  • Our background-check provider, a consumer reporting agency — for drivers who authorize a background and driving-record check.
• Calls and texts between a customer and their driver go through a Skoopar phone number. Text messages are kept with the pickup record so our support team can help if something goes wrong.
• Where required by law.

Access to personal information is limited to the people and systems that need it. Sensitive driver tax identifiers and full bank or card numbers are held by our payment provider rather than stored by Skoopar.

We keep your information while your account is open. When you delete your account, we delete your profile, saved addresses, saved cards, and — for drivers — application details and uploaded documents. We keep records of past pickups and payments, and a driver's tax (W-9) information, for as long as we need them to meet legal, tax, and accounting obligations.

You can view and update your account details in the customer app.

You can delete your account at any time in the Skoopar app (Profile → Delete account) or the Skoopar Driver app (Support → Delete account). For any other request about your information, contact us and we'll respond as soon as we can.

Questions about privacy? Contact us or email hello@skoopar.com.